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PRIVACY POLICY

Last updated: June 1, 2023

ReportAU Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ReportAU.org (the "Website") or use our vehicle history report services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Website or Services includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when using our Services, such as:

  • Name
  • Email address
  • Phone number
  • Payment information

Vehicle Information

Information about vehicles that you request reports for, such as:

  • Vehicle Identification Number (VIN)
  • Registration number
  • Registration state

Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website.

Financial Data

Financial information, such as data related to your payment method (e.g., credit card number, expiration date) that we may collect when you purchase our Services. We store only very limited financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy section below.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website or Services to:

  • Process and fulfill your vehicle history report requests.
  • Create and manage your account.
  • Process payments and refunds.
  • Send you administrative emails, such as order confirmations and receipt acknowledgments.
  • Respond to your comments, questions, and requests.
  • Send you technical notices, updates, security alerts, and support messages.
  • Improve the efficiency and operation of the Website and Services.
  • Monitor and analyze usage and trends to improve your experience with the Website and Services.
  • Develop new products, services, features, and functionality.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Resolve disputes and troubleshoot problems.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Interactions with Other Users

If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity.

Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Cookie Policy

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Help remember and process the items in your shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that makes your site experience more efficient, but some of our services might not function properly.

6. Your Rights Regarding Your Information

You have certain rights regarding the personal information we collect about you. These include:

  • The right to access and receive a copy of your personal information.
  • The right to rectify or update your personal information.
  • The right to erase your personal information.
  • The right to restrict processing of your personal information.
  • The right to object to processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

The Website and Services are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • ReportAU Pty Ltd
  • Level 12, 120 Spencer Street
  • Melbourne, VIC 3000
  • Australia
  • Phone: +61 3 9123 4567
  • Email: privacy@reportau.org

Providing comprehensive vehicle history reports across Australia since 2015.

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